Privacy Policy
1. Data controller
The data controller is Gen360, with registered office in:
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(hereinafter, “Data Controller” or “Gen360”).
Contact email: info@gen360.com
2. Type of data processed
2.1 Navigation data
The computer systems and software procedures used to operate the Website acquire, during normal use, some personal data whose transmission is implicit in the use of internet protocols (e.g. IP addresses, browser used, pages visited, server response codes, time of requests).
This data is used exclusively for anonymous statistical analysis and to verify the correct functioning of the Website.
The data could be used for investigations in the event of computer crimes against the Website.
2.2 Cookies
The Website uses:
technical cookies necessary for its operation;
analytics cookies (Google Analytics 4);
third-party cookies.
The user's consent is requested via a banner for the use of non-technical cookies.
For more information, please refer to the Website's Cookie Policy.
2.3 Data provided voluntarily via contact form
By filling out the “Contact us” form, the user provides the following data:
First name*
Last name*
Email*
Phone number*
Agency
Company role*
Organizational level on the market*
Type of request
(*) required fields
Specific processing methods for the form
The data is automatically sent by email to Gen360.
The data is also stored in an internal Excel file for request management.
2.4 Newsletter (Mailchimp)
The Website uses Mailchimp to send informative newsletters.
Mailchimp allows us to know if a message has been opened or if a link has been clicked.
This information is used exclusively for aggregate analysis and content improvement.
You can unsubscribe at any time using the link provided in each newsletter.
Mailchimp stores data on foreign servers and adheres to the relevant international transfer protection mechanisms.
Mailchimp Privacy Policy: https://mailchimp.com/legal/privacy/
3. Purpose and legal basis of processing
The personal data collected is processed for the following purposes:
PurposeLegal basis
Responding to requests sent via formsExecution of pre-contractual measures (Art. 6.1.b GDPR)
Sending newsletters via MailchimpUser consent (Art. 6.1.a GDPR)
Technical functioning of the websiteLegitimate interest of the data controller (Art. 6.1.f GDPR)
Traffic monitoring and statistics (Analytics)Consent (Art. 6.1.a GDPR)
4. Methods of processing
The processing is carried out using:
computerized,
telematic,
and, if necessary, paper-based tools.
The Data Controller applies appropriate technical and organizational measures to ensure the protection of personal data.
5. Data retention
The data is retained for the time strictly necessary for the purposes indicated above.
In particular:
form data → retained until the request is closed and in any case for the period permitted by law for the protection of the Data Controller's interests;
newsletter data → until the user revokes their consent;
browsing data → maximum 6 months, except for investigations into cybercrimes.
6. Communication and transfer of data
The data is not disclosed.
It may be communicated to:
entities that provide technical or hosting services,
Mailchimp (for newsletters),
IT service providers,
consultants who support the Data Controller.
These entities operate as Data Processors pursuant to Art. 28 GDPR.
7. Rights of data subjects
Users may exercise their rights under Articles 15–22 of the GDPR at any time, including:
access to data;
rectification or updating;
erasure (right to be forgotten);
restriction of processing;
objection;
data portability;
withdrawal of consent (for newsletters or non-technical cookies).
Requests should be sent to: info@gen360.com
8. Minors
The Website is not intended for minors under the age of 18.
No minor may send data without the consent of their parents or those exercising parental responsibility.
9. Changes to this page
Gen360 reserves the right to change this Privacy Policy at any time.
Users are invited to consult it periodically.